RV Indochina Pandaw

RV Indochina Pandaw Policy

1. Alteration of schedule and cruise itinerary

In spite of the fact that we will do our best to assure that the announced itinerary is followed at the strictest possible level, occasionally, we might have to alter or delay the schedules and itineraries in the last minute due to the uncertainty of local weather and river conditions.

2. Change point of embarkation and disembarkation

If the cruise encounters difficulty in embarking and disembarking passengers at the scheduled points, RV Indochina Pandaw will bear no extra cost of transporting to and from the embarking and disembarking place except for the case that the passengers or their agents have purchased a package tour including our land services. Any reason for altering the place of embarkation and disembarkation will not be considered a reason for terminating this contract. 

3. Fuel surcharge

The fuel costs, which have been calculated basing on the average market price, are included in the announced ticket price. If the fuel price increases by more than 10%, the company will have the right to collect charge for fuel supplement equal to the amount by which the fuel price exceeds the price stated in the contract.

4. Deposit

If you book more than 65 days in advance of the departure date, you are required to make a 30% non-refundable deposit at the booking time. The remaining amount must be paid at least 65 prior to the departure.

If you book less than 65 days in advance of the departure date, you are required to make full payment of the fare within 48 hours.

* You may be required to make higher non-refundable deposits for certain special offers. Advice for these offers will be shown to you at the time of booking.

5. Cancellation by us

Under the circumstance that a cruise cannot be operated for passengers with confirmed bookings or departures because the number of occupied cabins is less than 5, RV Indochina Pandaw has the rights to call off the cruise. We will notify all passengers with confirmed booking about the cancellation 30 days in advance. A substitute cruise ship (with parallel itinerary and ship type) or an alternative departure date will be proposed depending on its availability. RV Indochina Pandaw will bear or compensate any extra or difference in cruise prices. If the passengers do not agree with the alternative ship or departure, we will make full refund of the deposit amounts upon the demand of the passengers. If RV Indochina Pandaw makes cancellation of a cruise after a passenger has cancelled their bookings and paid cancellation charges (and deposit), we will make full refund upon the passenger’s request.

6. Cancellation by Customer

If you intend canceling your booking, you must notify us via email or fax. The applicable policy for cancellation charge will be as follows:

If you cancel 65 days or more prior to the departure, you will be charged 30% of the total price.

If you cancel 64 days or less prior to the departure, or don’t show up, you will be charged 100% of the total price.

 * When calculating the refund for your cancellation, we will deduct the wire fees and credit card commissions.

7. Children Price & Extra Bed

Children under the age of 4 may share cabin with their parent(s) without extra charge. However, RV Indochina Pandaw cannot ensure the availability of cots. Children over the age of 4 up to 18 get:

50% reduction from adult price for 1 adult and 1 child staying in 1 cabin

50% reduction for the child for 2 adults and 1 child staying in 2 cabins (1 cabin has no single supplement)

50% reduction for the children for 2 adults and 2 children staying in 2 cabins.

For larger family groups, the price would be calculated upon request.

8. Insurance

We highly recommend that travelers have their trip cancellation covered. In this case, travelers will be repaid the cost of air ticket and other non-refundable payments for the trip. We also advise the guests to purchase insurance for medical matters, luggage loss and delay of the trip in case of unfavorable situations. RV Indochina Pandaw will not be liable for the loss of personal belongings.

9. Dietary needs

If the guests have exceptional dietary needs, they should contact with us 30 days in advance of the departure. The cruise crew will exert all possible efforts to satisfy the exceptional dietary needs and demands depending on the availability of the goods.

10. Travelers’ responsibilities

All the guests stepping on board should be responsible towards their co-travelers and the cruise crew. The guests are advised to analyze the conditions of the trip itinerary and have appropriate social conduct towards their co-travelers and crew members. They should thoroughly check all the safety requirements on board and during the trips.