Grand Laurel Hotel

• Check - in time: 2:00pm
• Check - out time: 12:00pm

CANCELLATION AND REFUND POLICIES

Unless otherwise specifically stated by the hotel, or contained in the hotel’s policies prevailing at such point in time, any cancellations or change requests received within 31 days prior to arrival are subject to a minimum of a 1 (ONE) night cancellation fee plus penalty charges, where applicable & levied by the hotel. Any cancellations received within 14 days prior to arrival will incur the full period charge. Failure to arrive at the hotel booked by the user of this website will be treated as a No-Show, and no refund will be given. All requests for changes, cancellations, or refunds are subject to the hotel’s approval, and may incur penalty charges specifically levied by the hotel, prevailing at such point in time, and depending on the type of change requested.

Additionally, please note that cancelling your reservation, making your change request, or shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or during special promotions (such periods being solely determined by the hotel), will normally be subjected to penalty charges being imposed by the hotel. In some cases, as solely determined by the hotel, the hotel will not permit changes for stays during such periods, or offered under special promotions.

The customer agrees to bear all cancellation fees or penalty charges, including any exchange rate differences (between date of purchase & date of refund), exchange rate costs & other financial costs incurred in bank remittances of the booking & refund amounts, and any other transaction charges, taxes & service fees that may be levied by credit card companies, Paypal, or Booking Systems International (“BSI”), involved in the booking, payment & refund process. All such cancellation fees or penalty charges will be deducted from the amount refunded to the customer.

The customer agrees that all matters concerning cancellations and refunds, including any disputes, or claims for refunds, liabilities, damages or losses, will be the sole responsibility of the hotel, and settled directly only with the hotel.